poor service

I took my fossil watch to Stern in bayside, table view on the 8 of august 2017 for a quotation because it had a loose strap. they said they would send it off to fossil and get back to me and they never did and when ever i went there i was told the watch was still with the supplier only to find that the watch had been in sore for quite a while and was not fixed. upon discovering this on the 9th of October, the lady who was assisting me said she would send it back again. on Monday the 6th of November i received a call to say my watch had been fixed and will be in store on the 10th, only to get there and find that the watch was not fixed the only removed some links (surely i could have done this myself) making the strap smaller than my wrist. when i told them this i was again told the watch will be sent back to the supplier, when sterns has had my watch for a whole 3 months. This is truly disgusting and exhausting, i hope sterns can do better and treat their customers accordingly cause this is another level of disrespect.