Poor service

I went to sterns to pierce my twin daughters ears today and those ladies there with poor customer service or care told me to return them when their 1 year 6 months as currently their 11 and half old. They didn’t even bother to show me the said policy and their very rude and unpleasant attitude. What I want is to be emailed the policy stating this for future reference as well as an apology from them from being so rude to a black customer as if I won’t pay the company I wa shouting free service