1 reviews | Active since Mar 2017

20 Mar 2017, 10:30

Poor ring quality

<p>My husband and I got married on the 3rd of this month bought rings at sterns pmb liberty mall service was good we fitted the rings we're perfect 2 months earlier,we collected the rings to my suprize mine came in 3 pieces all 3 we're different sizes big I mean what happened?!!secondly my husbands band was supossed to be silver for ever 2 weeks later it was rusty no longer silver but is now turning white I mean cm on this is our first wedding we are young well never get married again to receive such poor poor quality is dissapointing espcly from a reputable jewellery shop we so dossapointed n mad.i was told tht u don't sell **** things</p>

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Replies (1)
Sterns
Sterns's reply20 Mar 2017, 11:00
Official

Hi Ntombenhle,

Thank you for bringing this to our attention.

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

We apologize for the inconvenience caused.

The Field Manager will make contact with you directly to resolve this complaint.

Your patience and understanding is appreciated.

Regards,
The Sterns Customer Care Team

Best regards,