SK
Shynah K
1 reviews | Active since Feb 2024
03 Feb 2024, 12:49
Poor quality wedding ring
I bought a rose gold wedding ring in November 2023 and the quality of the ring is so poor. The diamonds on the ring has turned grey and the whole ring looks very old. This has really ruined the whole experience of a newly wed for me. Where can I please take this ring to be checked? I bought the ring at Sterna Grove mall, windhoek Namibia
Helpful (0)
Replies (1)0
Replies (1)
Sterns's replyOfficial
05 Feb 2024, 09:13Good morning Shynah
Your complaint is noted.
The matter has been logged and referred to our field management team.
Your reference number is CS-***
They will contact you directly.
Kindly visit your nearest Sterns / American Swiss store with your proof of purchase.
The store will advise accordingly.
Regards
The Sterns team.
Your complaint is noted.
The matter has been logged and referred to our field management team.
Your reference number is CS-***
They will contact you directly.
Kindly visit your nearest Sterns / American Swiss store with your proof of purchase.
The store will advise accordingly.
Regards
The Sterns team.
Best regards,
Sterns's reply05 Feb 2024, 09:13
Official
Good morning Shynah
Your complaint is noted.
The matter has been logged and referred to our field management team.
Your reference number is CS-***
They will contact you directly.
Kindly visit your nearest Sterns / American Swiss store with your proof of purchase.
The store will advise accordingly.
Regards
The Sterns team.
Your complaint is noted.
The matter has been logged and referred to our field management team.
Your reference number is CS-***
They will contact you directly.
Kindly visit your nearest Sterns / American Swiss store with your proof of purchase.
The store will advise accordingly.
Regards
The Sterns team.
Best regards,