Poor poor service and even worse quality

This is not a good review and the second time in a short time I am having this issue, original complaint I bought 3 pairs of 9ct gold sleepers for my grand daughters for Christmas the one pair broke before it was even in her ear I was faced with rude staff at East rand mall. Anyway a lot of emails fights I got them replaced. FEB the first pair broke and she lost the at school April second pair broke while hee mom was cleaning her ears May 3rd pair broke while she was washing her hair what poor quality are they passing off as gold. And I did email TFG head office almost 2 weeks ago Zero response second mail zero response so our money is good enough but when their products are not oh well. Clearly they buying low quality at cheap prices how does the clasp just fall off honestly. As a child I wore my same pair of gold sleepers from childhood to adulthood and they didn't break.