Poor customer service and product.

I bought a Watch that comes out with a necklace in December 2020 the aim was to wear it on the occasion taking place on the 26th December 2020.

Come the 26th I opened my box then worn my watch for the first time with the necklace. While wearing taking watch out of the box I noticed some minor scratches which I ignored and was happy to use the watch after all.

Same day I could feel a rush on my neck I wondered what's wrong I asked my brother to have a look only to find out that I was getting rush due to the necklace turnishing and the color fading as I'm allergic I had to take it out. So I kept it in the box to return it back to the store.

Same month of December 2020 I returned it back just few days after purchasing it I showed it to the consultant that the color faded there were few consultants at that time the other one laughed at me and asked me if I really thought that it was original.

I was shocked to get that kind of comment, I asked her how do you mean she said no that necklace is not real the quality is the same as "so she mentioned one retail store" which I won't name it.

I was really surprised that Stearns doesn't sell quality as I thought. So I kindly asked them to change the entire set the manager said she can't change it as the watch has some sketches, I explained the entire situation and insisted on changing the entire set.

So one of the consultants helped me to choose another watch then I took that other choice. So on my way out of the store the other consultant laughed at me and said so now you taking that watch really I said yes then I walked out of the store.

When I got home I took out the watch to have a look only to find out that the watch is for kids, I was so furious couldn't wait for the next day to return and ask for my refund what a service. So the next day I went and returned the watch was credited back to my account.

What a poor service from Sterns Sandton city Mall.