1 reviews | Active since Apr 2016
Poor customer service and Lies
<p>So I was looking for a specifiec item I saw on your website. I contacted Kolloande branch, and spoke to a lady there. Can't remember her name. She told me she will order it, it will take 2 days, and she will contact me. After 3 days I phone back and she tells me, no one has stock, except Centurion Branch, but the item is damaged, so she can't help me. It will take 8 weeks for them to repair it. <br /><br />Now I found out, Centurion branch has 2 in stock and also other branches in Gauteng has stock. So she just did not want to help. I also asked her to confirm, that Sterns take RCS, and she told me NO they don't. I contacted customer care, and was told Sterns Indeed DO take RCS....<br /><br />Seems like this branch does not want to help customers. I will not support this branch ever again. Poor service and wrong info.<br /><br />I would like to thank Nabo Siyengo at customer services for her Super service she gave me!!!!</p>
Hi Dennis,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Dennis,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
