Poor customer service

On the 9th of august I took a fossil watch that I had bought at stern for a repair (in bayside mall), assisted by Patrick, I was told it would sent for a quotation then get back to me with the quotation in two weeks time, of which I was told the entire process would take maximum 8 weeks if I wish to have fixed after the quotation. It's been over to months now and sterns has not communicating to me however I have been going to the store to check and was repeatedly to the watch is still with the manufacturer. Today I went to the store and was assisted by a different person, only to find that my watch has been sitting with them since the 10th of September, still with no quotation. The said they would send i again tomorrow, the 10th of October. I feel very disrespected and undermined as a paying customer at sterns.