poor customer service

<p>i purchased a ring at clearwater mall in jhb and received such good service from the staff at that store, the ring needed to be resized which i took in to the sterns at gateway shopping centre and was helped by Samantha and received the total opposite service. From the time i entered the store i could see she did not want to assist. Samantha advised that the ring could not be sized and that i need to take this back to the sterns in JHB and have it resized but they cannot do any more. So my question is the sterns in JHB and Gateway of 2 different franchises? I expect feedback urgently and if this ring cannot be resized i would like a full refund!!! With the service received at Gateway i dont think i would ever purchase anything from the Foschini Group ever.</p>