Poor customer care
<p>I have a tempo watch which gave me issues so I took it in for repairs in august...I was told that I will be contacted when it's ready for pickup yet I've not recieved any calls as yet....so I called the store in mall of the south and the reply from them was that it takes 3 to 6 months to be repaired , is this fair on the customer as 3 to 6 months is a long time for a repair. Is the watch going to overseas to be repaired ? ? ? </p> <p> </p> <p>This is poor customer service </p>
Hi Sundheer,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Sundheer,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi it's is fine now as it seems hours after posting this complaint the store called me to collect my watch...if that isn't coincidence.
Thank you
Hi it's is fine now as it seems hours after posting this complaint the store called me to collect my watch...if that isn't coincidence.
Thank you