Poor after sales service -Sterns watch repair

I’m extremely disappointed with the service received from Sterns regarding a watch purchased on December 17th. The watch stopped working by January 30th, and my daughter returned it on February 3rd. Despite being told the repair would take 2 months with regular updates, we heard nothing until 86 days later.

After multiple follow-ups, including an email on April 30th, Store Manager Thuli called on May 2nd, promising an update on May 5th. However, it's now May 9th, and we've still not received any communication.

Expecting better customer service, I hope Sterns will resolve this issue promptly.

Would not recommend due to poor after-sales service.

Khensani ***