Poor

Good day

I went to a store in Secunda to cancel my laybay at Sterns i filled in all the documents that was need and left the store I gave the store time for feedback to tell me how far my refund was I was told that if the amount was less then R1000 they would refund me in store but due to the money is more the R1000 it will have to be done via the head office. I called the Customer service department and I was transferred to the refund department only to find out on there side they have not yet received my documents as yet and they need the store to re send the documents. It's sad because the store did not make a follow up regarding my refund and I have to keep calling customer service everyday to find out how far my querie is... Disappointed in the service that I received