1 reviews | Active since Jun 2016
Polishing of wedding band
<p>I bought a wedding ring in South Africa American Swiss at Lephalale january 2016 and never used the ring. the retail advised me to go to any stores that works with them they will help me with anything conrcening the band. on June 2016 i took the ring to Sterns in Botswana, Francistown for cleaning because the ring got two colours white pearls and black ones. the lady used brush to rub them and she ruined the ring by removing the black pearls. when i report to the manager she told me she will help me to tint the damged ring.... my question is how long should i wait for the ring....on the other hand i want my oroginal ring not repaired one. Please assist me..</p>
Hi Boipuso,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Boipuso,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team