Pay Back My Money!

I made a purchase on the 27th of Nov, a couple of days after I was adviced that my item is out of stock and they will contact me "shortly" for a refund. No contact was made till I sent an email asking about my refund. Then I was told that it couldn't be done automatically so I had to send them my bank statement for a manual refund. But still no one acknowledgement of recieving the email....they just don't or can't communicate with clients.

Please pay back my money!