Pathetic Service over Christmas Season

Tygervalley Sterns has the worse staff ever, that being said the manager herself should not even be called a manager as she doesn't resemble her role... The past 2 days has been so unpleasant at Sterns Tygervalley dated yesterday the 22/12/2017 and today the 23/12/2017... First of all I lay-byed a watch at Stern in October 2017 as a Christmas gift so I went to fetch the watch so originally at point of sale I was never advised on any type of insurance or that I needed to request that right at the start, when I collected the watch yesterday and asked about insurance all the manager told her consultant was to tell me I had to pay it monthly, no explanation what so ever the manager didn't even come out herself to speak to me oh with that being said I waited about 30-45 minutes... as the consultant was unsure about everything, I eventually got so ****ed off I told them to bring it to my store which in 30mins they still didn't bring it so I went back then only the manager spoke to me but only because she was standing there when I came in, then she advised me they never took my discount off my watch and would have to reimburse me but I could come whenever because they were busy.. I took my watch and left... today I went back to take out loops of the watch then it was made to small so I went back again now this really ticked me off Tatum was at the front desk looking like a fairy and very confused which ****ed me off even more is why is there only 1 person that can take and put in loops of watches and then she wasn't in store either, i waited and waited and Tatum called I don't know who but apparently she was on her way to which I waited again, upsetting myself again I took my watch and walked out without fixing it, thank you Sterns Tygervalley for ****ing up my Christmas gifts your staff is pathetic and you definitely don't know how to give customer service, I feel the manager Moesah or whatever her name is should go for training as well as how to deal with customers and her staff should be less miserable like Tatum and atleast know whats happening in their store... and to lastly add throwing loops of a watch just like that into the box is highly unprofessional when there is a little bag in the box to put it in... mmmm I don't think these people will be seeing me anytime soon!