Pathetic Service

I went to 3 different stores different dates and different time and to my surprise they all sing the same song WE DONT HAVE CASH. I bought 2 things online however its small and was told its going to be from 395 per ring to resize. The one ring is a 3 set which i bought for 400 now imagine i must resize it how much am I than going to pay. I was on Monday at Sterns Zevenwacht and was told they don't have cash they will call me once they have, today is Thursday. How in the world can they say they haven't made any case sale by now this is the worst, lame sick excuse I've ever heard. My husband yet again at all 3 store wanted to give his watch in cause the strap broke and was told by all 3 stores the repair system is off. IS THIS STERNS POLICY DECEIVING THEIR CUSTOMERS. I've never heard of such nonsense to say he least and untill today he's waiting for a sms as he was advised he would receive. This is pathetic. I need someone to please look into this because not only was my time wasted but money as well because we now drive around to different stores