Pathetic Service.

I took out a cellphone insurance a few years ago. Never claimed until June 30th 2023. I was ****** on the 30th of June 2023. I reported it to the store in Trade Route mall and they ever explained the process. 2 or 3 weeks later I went to the store to find out how far the claim is but the lady says it takes 8 weeks. Which is another thing they don't tell you. I work insurance myself and this is a first I've heard of. Anyway I waited an went back to the store after the 8 weeks as I still didn't get feedback. The lady tried to find my claim and seems like my claim was never captured after 8 weeks. She promised to call me back the Monday after the weekend and it's a week later I am still waiting. I am using a old phone I can't even do much on. My whole life is uncomfortable since I don't have a phone but I'm paying insurance.

Well I'm going to write a letter to the Ombudsman because I was supposed to get feedback within 14 days of submitting a claim. They are quick to take insurance premiums but they can't honor a claim. I am going to make sure they pay for my time wasted. We looking at 3 months now😡😡😡😡