Pathetic service @SpringsMall Sterns

I bought a rose gold watch @ sterns in Springs Mall. The wristband was faulty so I took it back for repairs at Alberton. The lady there told me that I should take it back to the branch where I bought it from,they will just give me a new watch, because that's a regular problem with the watch I bought. Drove to Spring, asked them to send it in for repairs and told her what the Alberton lady told me , the lady behind the counter got ****y and arrogant , asked me have I ever read my warranty,because the Alberton lady doesn't know what she is talking about, that they will send me a quote because if i've read my warranty I would've known that it doesn't cover the band. Okay cool I ignored the attitude she gave me and told her to send it in anyway, she took it and that's it, no reference number or how long it would take, just that they would phone me. Tried phoning them after 2 weeks for an update. Couldn't get through. Drove all the way to Springs after 5 weeks because yet again good luck on trying to get someone to answer their phone...

Watch still not back, she had to phone to find out what it will cost to fix it. I asked her why she did not phone me and gave me an update- "Oh ,we forgot." 5 WEEKS only for them to tell me it's going to cost R150. Pathetic!!

Let's see how long the repair is going to take. 5 weeks and counting....