Pathetic Service

Good day <br> <br> I purchased a chain and pendant from the Greenstone mall,however this was too short for me and not to my liking,knowing that I can return this to any other store,I went to another sterns branch closer to home,however I was not able to return this chain as they advised that the pendant had scratches,I tried contacting the Greenstone branch however nobody picks up.I then tried another store and was advised that I can't return this to them and have to take it to Greenstone.I tried contacting them again and have still been unsuccessful,I have even contacted the mall and was given an alternate number but still nobody answers.<br> <br> When purchasing I know that i have 30 days to return however the store sold and item to me that was damaged and also did not even provide me with a box for the chain it was just wrapped in paper.<br> <br> I have tried the customer care number number ***and that just goes to a voice mail.<br> <br> Also the day I was at the Sterns store when the purchase was made the phone did ring and the staff just ignored the call till it cut off !<br> <br> Is this the type of customer service that Sterns strive to achieve ?<br> <br>