PATHETIC CUSTOMER SERVICE

<p>HI <br />TO WHOM IT MAY CONCERN</p> <p>I HAVE BEEN A CUSTOMER OF STERNS FOR THE PAST 10 YEARS AND MORE, BUT THE LAST 3 YEARS HAS BEEN FAR THE WORST SHOPPING EXPERIENCE IN THE STERNS PINETOWN STORE .I KEEP ON GOING BACK TO THIS STORE BECAUSE IT IS THE MOST CONVENIENT AND NEAREST STORE FOR ME.</p> <p>I HAD SEEN A BEAUTIFUL PEARL SET AND DECIDED TO LAYBYE IT WHICH WAS DONE 13 DECEMBER AND I WAS ASSISTED BY YUGESHNI WHO HAS NOW BEEN TRANSFERRED TO ANOTHER BRANCH. THEREAFTER I HAD BEEN TO AMERICAN SWISS TO CONTINUE THE PAYMENTS UNTIL I HAD FORGOTTEN . I HAD NO REMINDER FROM STERNS THAT I HAD MISSED PAYMENTS FOR SOME MONTHS UNTIL THE 13TH OF OCTOBER 2016 I FOUND THE SLIP AND REMEMBERED I STILL HAVE THIS SET ON LAYBYE SO I WENT INTO THE STORE ON THE 14 OCTOBER 2016 TO MAKE FULL PAYMENT OF THIS LAYBE I WAS ASSISTED BY NOSIPHO SHE HAD SWIPED MY LAYBE CARD SO I ASKED HOW MUCH DO I HAVE TO PAY, BUT ONLY TO FIND OUT THAT MY LAYBYE WAS CREDITED. SO I ASKED HER HOW COME I WAS NOT INFORMED ABOUT THIS I HAVE BEEN DOING PAYMENT IN AMERICAN SWISS TILL MARCH. <br />SO I ASKED NOSIPHO WHEN WAS THIS CREDITED AND WHY WAS I NOT INFORMED, SHE REP**** SAYING THAT SHE DOES NOT KNOW AND SHE BROUGHT A FILE WHERE LAYBYES ARE RECORDED AND NO RECORD OF THE CREDIT WAS FOUND IN THIS FILE.SHE THEN TOOK MY CARD AND SLIPS AND SHE WENT TO THE OTHER COMPUTER BROUGHT MY SLIPS , CARD AND CASH AND HANDED IT TO ME , I ASKED HER WHAT WAS I GOING TO DO NOW???? AS I WAS SHOCKED AT THE FACT THAT MY STUFF WAS CREDITED WITHOUT ME BEING INFORMED OR CALLED.</p> <p>I WAS TOLD THAT THE REASON BEHIND THE CREDIT WAS DUE TO MAYBE AUDITORS VISITING THE STORE WHICH DOES NOT GIVE THEM ANY RIGHT NOT TO GIVE ME A CALL TO TELL ME THAT IT WAS GOINT TO BE CREDITED IF I DIDNT COME TO COLLECT AND PAY. BY THIS TIME I WAS FRUSTRATED I ASKED HER TO QUERY THIS AND THAT I WOULD GIVE HER A CALL BACK LATER THAT DAY SHE SAID THAT SHE WOULD FIND OUT , WHEN I DID CALL HER LATER ON THAT DAY SHE SAID THAT SHE COULD NOT GET A HOLD OF JAMIE AND SO I ASKED HER WHEN WILL JAMIE BE BACK AND SHE SAID TOMORROW THE 15TH OCTOBER 2016 I THEN ASKED TO GET JAMIE TO GIVE ME A CALL AS TO WHY THIS HAPPENED WITHOUT ME BEING INFORMED ABOUT. NOSIPHO DID HER BEST TO HELP ME ON THE DAY.</p> <p>MY POINT IS, WHY WAS I NOT INFORMED THAT IT WAS GOING TO EXPIRE OR WHY I WAS NOT TOLD THAT IT WAS GOING TO BE CREDITED. IF I HAD NOT LOVED THIS SET I WOULD NOT HAVE LAYBYED IT. PLEASE CAN I GET SOME FEED BACK ON THIS SET THAT WAS SUPPOSE TO BE MINE.<br />THIS IS NOT THE FIRST TIME I HAD BAD CUSTOMER SERVICE WITH THIS STORE AND EVERYTIME HAD A COMPLAINT I SPOKE TO GAIL FROM CUSTOMER SERVICE AND SHE HAS BEEN BRILIANT WITH HELPING ME.</p> <p>PLEASE CAN I GET FEED BACK ON THIS ASAP.</p> <p>THANKS <br />REGARDS</p>