PATHETIC CLIENT SERVICE

Id like to name and shame the branch manager for Sterns in Water Fall Mall: SHARON MOLMAAN. id like to think that all companies have non negotiable policies concerning customer services and that Ms Molmaan is directly rebelling against company policy when she addresses her clients. I had a special case when I walked into that branch, as I was looking to purchase a watch on behalf of our college for a retiring employee. We have a Cash after delievery policy in our college and we first require a quotation before making a purchase according to our procurment policy. Because of that Ms Molmaan felt that she had explain your process while she spoke down to me with her hands on her hips. I had to remind myself that I too was representing a company and kept my calm. After a few fruitless attempts to get the gift, she confirmed that payment had gone through last week, I went to pick up the gift yesterday 31/10/2016 and was yet again greeted by her pathetic level of unprofessionalism, she couldnt even be bothered to look alive since shes at work. The watch I had picked out was no longer there and she kept zoning out as i attempted to speak with her. I had to now pick another watch of the same price which now didnt match my managers specifications, Her lack of emphathy was appalling to say the least. Everything about Ms Molmaans apperance and customer etiquettes is to be strongly repremanded by her managers cause she is bringing doom and gloom to place that deserves nothing but a friendly and relaxed atmosphere. From the reviews on this page, it looks like STERNS management needs to recheck there ground managers understanding of these etiquettes. CLIENT SERVICE IS KING