Pathetic aftersales service

Still no word from Sterns, only messages saying the Regional manager will be in contact with you. Month 2 with no wedding ring on my finger, Cannot believe the terrible service I am receiving from them, I want my money back! Your products are terrible, your service is even worse. When I asked your store manager to send me the report from your quality control after the FOURTH repair and replating of my ring, she says she's not at liberty to???? I want PROOF, I want to know what is wrong with that ring, it is MY property, I paid alot of money for it but you can't tell me what's wrong with MY ring??? Keep the damn thing and pay me back my money