1 reviews | Active since Dec 2016

18 Dec 2016, 03:57

Paid for goods in parcel. Parcel was empty.

<p>Bought my daughter her Christmas present on 17/12: 4 nominations links to complete her name. They were more pricey than previous times and I asked Maggie to hold on to them. She linked them and placed them in the nomination box. About an hour later, maybe less, I was back. She put a sticker on to seal the box and handed it to me. I paid and left. Upon arriving home, I was excited to show the links to Caley, but to our dismay the box which was sealed up to this point was completely empty. </p>

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Replies (2)
Sterns
Sterns's reply18 Dec 2016, 09:20
Official

Good Day Michelle

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks

The Sterns team

Sterns
Sterns's reply18 Dec 2016, 09:20
Official

Good Day Michelle

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks

The Sterns team