ONLINE DISCOUNTS DEFINITELY A NO NO

This was my first time doing an online purchase but with common sense you can obviously read the exclusions on each item. So I bought a pendant and it said "BUY 1 PENDANT AND GET 1 PENDANT FREE. ADD 2 ITEMS TO BAG. DISCOUNT APPLIES AT CHECKOUT. TERMS AND CONDITIONS APPLIES".

In this it doesn't say as per the other items the following "" GET 50% OFF SECOND ITEM ON REGULAR PRICE ITEMS ONLY. EXCLUDES CLEARANCE AND OTHER PROMOTIONS. DISCOUNT APP**** AT CHECKOUT. TERMS AND CONDITIONS APPLIES"

Nowhere did it say the above of on regular items only, so when I got my goods and invoices I was looking at each discount app**** from Sterns, when I sent an email asking about it I was told because the second pendant already had 25% off it didn't apply and I said but nowhere on your item online does it state the same exclusion as the others you are only informing me of this now in your email but not on your website it is basically false advertising.

Then I received an incorrect item, I went to the Westgate Shopping Centre Sterns and this was on Tuesday 21 February 2023 to do an exchange I left my details with the lady in the store and she said she will source it and get back to me it's been a week and still nothing but yet if I fail to return the item in line with the return policy then it will be my problem and they won't return it.

I always looked up to the brand and the store but wow this is ridiculous.