1 reviews | Active since Apr 2011

22 Apr 2015, 12:21

Not Yellow Gold

So.. so make a long story short, we bought a yellow gold ring from Sterns. After a few months we took the ring to a goldsmith to have it polished and cleaned. Turns out that the ring was only plated with yellow gold and is in fact white gold... which is not what we wanted.<br> <br> I feel that this is ***** and I will not recommend that you entrust Sterns with anything more than a sterling silver ring... like the ones you buy at flea markets.

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Replies (1)
Sterns
Sterns's reply22 Apr 2015, 13:03
Official
Hello gschoonbee,

Thank you for bringing this to our attention.

We try our best to offer all Customers great Customer service and product quality, and are disappointed that you had this experience.

We apologize for any inconvenience caused.

We will send your complaint to the Field Management and they will contact you directly.

Your patience and understanding is appreciated.