Not willing to assist with regards to getting a statement and quote.

This morning me and my partner who has an account with Sterns went to the CBD branch in Bloemfontein. The opening time is 09:00 but they only opened at 09:07. Then on going in there were two ladies, a skinni lady and a middle sized lady. We approached the lady and asked that she help us, as my partner wanted to pay. We also explained that we need a statement for her account showing transactions from November 2017. She immediately explained that her system cannot do is and that she can only give us the total amount outstanding. We then asked how that is possible and she became non compliant and explained that that how their system work and we have to accept that. We then drove to Loch Logan branch in Bloemfontein, and they lady their explained that she can request the statement as per our need. We also wanted a quote and then she said she cannot help as she does not have a quote book. My thinking is that why are the sales people so supportive when you need assistance ,but when you are buying they can help you in a blink of an eye.