1 reviews | Active since Jul 2015
not taking responsibility
I took my phone back for repairs after using it for a month & a week then after a month a got a cal saying they can't fix it due to liquid damage,bt it didnt fall into water.they said I need to pay 1500 so they can fix it & I refused & told them to return,BT upon its return my phone had dents all over it & I refused to take it back because when I returned it it was still new,without dents.now da shop is refusing to take responsibility & they confirmed that when thy sent the phone for repairs it was okay without any damage on it.I want my phone without dents and I will deal with da liquid damage.I will go public with this because no1 is willing to help me.both da shop and da area manager.
Thank you for bringing this matter to our attention.
Your complaint will be forwarded to a member of the management team who will make contact with you soonest.
Regards
The Sterns Customer Care Team
Best regards,
Thank you for bringing this matter to our attention.
Your complaint will be forwarded to a member of the management team who will make contact with you soonest.
Regards
The Sterns Customer Care Team
Best regards,
