Not happy with the customer service

Sterns Wonderpark

Can I please verify if we are able to laybuy on sale items or not because, I was able to do a laybuy in another branch sometime late last year and I also called another stores to verify, however I saw an item I really liked at Sterns wonderpark and wanted to laybuy, the store refused for me to make a laybuy on an item that was R1000 I asked when did the rules start being in place and the answer was it’s always been like that my questions is how so when I was able to make a laybuy on a sale item last late last year and the is no way you can bypass the system with such so it can’t be that the other store was at fault