1 reviews | Active since Jul 2017

22 Jul 2017, 04:21

Nonchalant service

<p>Good day</p> <p>I'm absolutely disgusted by the service I received at your Trade Route Mall branch yesterday, I went to enquire about a return of an engagement ring that was down sized but the consultant was blatantly Rude and nonchalant and didn't explain as to why we cannot return it,I am a huge supporter of sterns all my jewellery has been bought by your store.</p>

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Replies (5)
Sterns
Sterns's reply22 Jul 2017, 14:05
Official

Good day

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sterns team

Best regards,

Sterns
Sterns's reply22 Jul 2017, 14:05
Official

Good day

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sterns team

Best regards,

Sterns
Sterns's reply22 Jul 2017, 14:05
Official

Good day

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sterns team

Best regards,

Sterns
Sterns's reply22 Jul 2017, 14:06
Official

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sterns team

Best regards,

Sterns
Sterns's reply22 Jul 2017, 14:06
Official

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Sterns team

Best regards,