kE
karel E
1 reviews | Active since Jul 2011
27 May 2015, 07:26
NO WAY
On 12 May 2015 I purchased a watch as a gift for a friend. I purchased the fossil watch for R 4999 cash. I was advised that he can take it to any Sterns. So I was lucky and was given a TAG HUER watch and I stopped at Sterns the glen to ask if the can adjust the strap. This was Friday 22 May 2015I made it clear I will Pay for the service. Before I even showed the watch I was told NO you did not buy it here. I went to NWJ The glen which I visited on the 12th of May but did not buy the gift there. They were more than happy to assist me. So Sterns The Glen in future I will advise all to go to NWJ
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Replies (1)Sterns's replyOfficial
27 May 2015, 09:19Hello ke2006,
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologize for any inconvenience caused.
We will send your comments to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologize for any inconvenience caused.
We will send your comments to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Sterns's reply27 May 2015, 09:19
Official
Hello ke2006,
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologize for any inconvenience caused.
We will send your comments to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Thank you for bringing this to our attention.
We try our best to offer all Customers great Customer service and are disappointed that you had this experience.
We apologize for any inconvenience caused.
We will send your comments to the Field Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
