No valentine
<p>ordered a St Christopher pendant for my husband for valentines day a week before I needed it. I was advised it needed to come from the Roodepoort branch (Roodepoort to Midrand - not that far!!) phoned later to follow up. I was advised that the order hasnt arrived it, I will get a phone call as soon as it arrives. Phoned again today to find out if maybe the pendant has arrived. 21/02 - almost time for Valentines day again. Only to be advised that it was never ordered! No wonder it didnt arrive in time. Now all of a sudden it needed to come from Bloemfontein and they were waiting for confirmation from a staff member before ordering it because it would only have arrived after Valentines day. Next time maybe try phoning the customer and ask if you must still order - I am after all the one that wants it and that is paying for it. Shocking service from what is suppose to be a reputable jeweler </p>
Hi Mandi,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Mandi,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
