No update

I bought a wedding ring at mall of the south sterns, on the 17 October 2020,they said they will take it for resizing and they will call me as soon as they done, till today no update from them, no shop number on receipt to follow up. Please help. How long does it take for the right to be resized at sterns, since I went to my closet sterns for the details since I am a bit far from mall of the south, the lady said, she can't help me, I was hoping maybe she will be able to assist with contact of the branch I bought the ring, when I ask her how long does it take to risize the ring at sterns she said ours take 2 days. Can someone please help.