No response re complaint / No Contact with anybody using online contact info

<p>I have e-mailed the below complaint and I am yet to get a response, I have tried various contact numbers available online, these numbers all ring and then goes to an automated mailbox - every one is either on leave or not available to take a call !!! </p> <p> </p> <p>Good Day,</p> <p> </p> <p>I would like to escalate a complaint re the above. In August 2016 I had purchased a Police watch set from your store in Sanlam Centre, Pinetown. It was a birthday gift for my husband, and as such he was quite impressed with it, however, a few weeks later it had stopped working. I am not sure if it is a battery fault or a mechanical fault.</p> <p> </p> <p>Complaint : This is It is a brand new watch, it is not second hand nor has it been used before as the lady at the store pulled the pin out of it in front of me and set the time. I work in the Pinetown area, however it is extremely difficult for me to get to Sanlam Centre, due to the high crime rate, I cannot walk there, I would have to wait for a work colleague to go there, in order to get a lift, hence, I called the store and advised them of the problem, they told me to bring it in to the store and they will send it off to be inspected or fixed or so. I asked if somebody could fetch it from me, of which I was told it was not possible, I would have to bring it in. Unfortunately for me, nobody from work was going that was, so my other option was to wait until I could get to another branch, being Sterns Galleria [Amanzimtoti].</p> <p>I took the watch to the store at Galleria and advised the lady of the problem, she told me the same thing of them booking it in and sending it off to be inspected. However she refused to book the watch in. She advised that the manufacturers are closed and they will be opening in January 2017 and I am to bring it back then.</p> <p> </p> <p>Firstly, given that I have had this broken watch with me for a few months trying to get it to a store, the least she could have done was assist me or do something about it. Secondly I bought a brand new watch, I did not pay a few rands for this either, it was expensive given the brand it bears, hence I expect quality for the money I spent!!! I do not want something that my husband has used twice only and now I have to send it back to the suppliers who are probably going to open and do whatever else to it and then return it to me. That to me, means that it is damaged goods. My husband is just as upset as I am, given that it was his present, and he is unable to use it, I trust that you understand my perspective about this as well, it was meant to be a gift that he could use, as and when he pleases, not be stored in its box waiting to be fixed because it is broken!</p> <p> </p> <p>I am extremely appalled by the manner in which this whole situation was handled, I do not have the patience anymore and neither am I going to sit around waiting for January 2017 for the watch to be sent in and then a further six weeks for it to come back. I would like to have a brand new replacement watch, and I would like to have it done at the store when I hand in this broken one! I am done with the running around and trying to get the help I need at your stores. I don’t see why I now have to end up with a damaged / repaired watch when I bought it brand new at your shop. </p> <p> </p> <p>Your urgent response in this regard will be highly appreciated.</p> <p> </p> <p>Thanks.</p> <p> </p> <p>Regards,</p> <p>Annelene Narayanasami</p> <p>E-mail - **********