No action from sterns on complaint 10 march 2016

A reply on the website however no contact since March when the complaint was made??? Further more no responsibility from management?? What do we have to do to get an answer to their Sh*t??? Mar 10, 2016 1 month ago Sterns 4.0 Retail False advertising. by Lizdebruyn 2 Sterns More than 2 hour wasted by staff as no one is willing to take responsibility for the product displayed at prices which are clearly deceiving their clients. Staff very unprofessional Store manager - telling stories about client to another staff member in mat & may as the client passed and overheard the conversation. Ring code Details White gold channel set eternity ring 0.33ct IJ, vs-si in window for R 499 when it came to paying, the amount then changed to R6499 instead of the advertised R 499 as per two staff members then the staff changed their story and said it was an error, no apology however. Not my problem! I want the product that I saw for the price as advertised!! And then they also advertise \we uphold the consumer goods and services industry code\" \"We are participants of the goods and services ombud scheme\" This is clearly not true, and might I ad that this has been the worst shopping experience that I've ever had. Sales lady: Aaqeela (as per slip) Sales /store manager (not in store) Lynette?? Area Manager not even available. After about 1h 30min the area manager phones the shop to say that he cannot give me the ring at that price, and I can complain to their customer service department however it will only come back to him. So in actual fact there will be no point for me to continue with the complaint. Really??? It this what our customer service in South Africa has come to??