SM
Sarah M
1 reviews | Active since Sept 2015
14 Sept 2015, 12:00
MTN Steppa tablet factory fault
Bought MTN Steppa tablet on 07/03/2015, it was freezing from the start. Took it back within 7 days (13/03/2015).<br> Sterns sent it in for repairs and has all kinds of stories. Now 6 months later, they want R330 before i can get it back, they say its because MTN is striking at the moment. I feel it was a factory fault, and want it back for free or my money back
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Sterns's replyOfficial
14 Sept 2015, 12:31Hello Vermar,
Thank you for bringing this matter to our attention.
We do apologize for the inconvenience and extended time taken to resolve your tablet repair.
Your complaint has been escalated to the Field Manager of the store and she will make contact with you directly, soonest.
Regards
The Sterns Customer Care Team
Thank you for bringing this matter to our attention.
We do apologize for the inconvenience and extended time taken to resolve your tablet repair.
Your complaint has been escalated to the Field Manager of the store and she will make contact with you directly, soonest.
Regards
The Sterns Customer Care Team
Sterns's reply14 Sept 2015, 12:31
Official
Hello Vermar,
Thank you for bringing this matter to our attention.
We do apologize for the inconvenience and extended time taken to resolve your tablet repair.
Your complaint has been escalated to the Field Manager of the store and she will make contact with you directly, soonest.
Regards
The Sterns Customer Care Team
Thank you for bringing this matter to our attention.
We do apologize for the inconvenience and extended time taken to resolve your tablet repair.
Your complaint has been escalated to the Field Manager of the store and she will make contact with you directly, soonest.
Regards
The Sterns Customer Care Team