Markham/Sterns Jewellery
<p>Horrible service from Markham and Sterns!</p> <p>I had an account at Markham, and also took out insurance for the jewellery I once bought from Sterns.</p> <p> </p> <p>Two months ago i closed my account and asked them to cancel that insurance. I was asked by markham to go cancel at Sterns. In turn, Sterns want me to go back to markham!</p> <p>I have been to Sterns twice to get the matter sorted as I am still receiving statements from Markham</p> <p> </p> <p>This is unacceptable</p>
Hi Lucky,
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
Your complaint has been escalated to the TFG Accounts department and they will make contact with you shortly to guide you on a resolution to this matter.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Lucky,
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
Your complaint has been escalated to the TFG Accounts department and they will make contact with you shortly to guide you on a resolution to this matter.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Thank you, I was contacted.
They did apologise and will not be billed.
Thank you, I was contacted.
They did apologise and will not be billed.
Hi Lucky,
Thank you for the feedback and we are happy to hear that this has now been resolved.
Regards,
The Sterns Customer Care Team
Hi Lucky,
Thank you for the feedback and we are happy to hear that this has now been resolved.
Regards,
The Sterns Customer Care Team