Lay By Delays

<p>I cancelled on the 26th of June. I was told that it would take 10 working days maximum. Today is the 10th of July and I have not received my refund as yet.</p> <p> </p> <p>The store tells me that they're waiting for another department to action payment but when I call Head Office I am told that it's the store who needs to pay me. I have paid a lot of money on this lay by and the delay in payment is holding back my plans. </p> <p> </p> <p>I cancelled the lay by because I was quoted on something better at a better price. I gave Sterns a chance to requote me as well which they couldn't match the price. Now it feels like they're holding on to my moeny. When I called on Friday I was told that they don't want to lose my business. This is after the cancellation had been processed. Does this mean they're keeping my money to try and change my mind?? Also on Friday I was told it wasn't 10 working days as yet. Which is false. Also when I ask for an amount on how much is being refunded they won't give me an actual figure.</p> <p> </p> <p>This is terrible service.</p>