Late delivery
<p>I bought an engagement ring at Sterns Mooirivier Mall (Potchefstroom) on the 1st of February. It was supposedly sent off to be sized on the 6th of February. I was told that it would be delivered by the 13th. When I phoned on the 13th they said it would be delivered on the 15th. I phoned again today (the 15th) and it is still not there. My engagement party is on Friday (the 17th) and I will now probably not have it, which is unacceptable. The worst is that no effort is made to resolve the problem. All I get it 'sorry, it's not here yet'. If I ran a business I would urge my staff to find solutions to these problems. Instead I had to ask the attendant to please call the people who do the sizing to ask them what is going on (she could not think of this herself). How about offering to have it especially delivered by courier so that I can have it in time? Or how about lending me a ring temporarily until the one I bought arrives? No effort should be spared when it comes to delivering service to a customer. </p>
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,
Hi Chris,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you have had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Best regards,