1 reviews | Active since May 2017
Lack of Feedback and bad service!
<p>i bought my wife's wedding at Sterns Clearwater Mall October 2016. about a month ago the top section of the rings came after after the rings fell. I took the ring back to Sterns Clearwater mall and explained to them what happened. The lady then took my slip, contact number and the ring and advised that she will send the ring 'away' (dont know here) for a qaulity check. Since then i have been following up on this and the only feedback i am getting is that 'We have not received any feedback yet'. all i want to know is what is happening and what is the steps going forward but no response! This week is week 3 with no positive feedback. i have been patient till thus far and no more!</p> <p> </p>
Hi Matthew,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Matthew,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team