Infringement of CPA Rights by Sterns

I purchased a phone (Nokia C10) on 29 Jan 2022 at Sterns Groblersdal. After a day of using it I realiased that it does meet my needs due to its slowness. I went to their website to check full terms on returns so that i am on the safe side. I then decided to give a few days hoping it will start functioning properly. With no change, i contacted the store i purchased they advised their policy does not accept returns. The matter was escalated to their Area Manager (Victor) ... who was not at all interested in assisting me and instead just told the staff to tell me to log a complaint. The arrogance, disrespect and disregard of customers ia appalling to say the least. I demand an apology for the way he conducted himself.

1. He refused to give his number so I could call him 2. He refused to return my call in an effort to try and resolve this matter. 3. Had no interest in hearing what the client had to say It was shocking the area manager is not aware of the Consumer Protection Act which gives me the right to return the phone and get a refund(of my choice) within 10 days.

Problems with the phone.

1. the phone rings ateast 4 time minimum before the screen shows who's calling or allows you to answer. 2. My banking app hasnt been able to function even though 3. My work apps( Microsoft 4.The internet

At this point, I have the right to a refund. the issue is not Warranty , its the fact that as a consumer I no longer want the phone because it does not meet my expectations which is opposite to what was advertised.

I have since logged a complaint for record purposes so that in the event this matter reaches ombudsman, I have everything detailed.

Please resolve this urgently so I can get my money back! I must say- The staff in the store were helpful when i made the purchase so this is no way a fault by them. The phone is just not performing thus I do not want it. Special thanks to Mahlatse who made an effort in trying to assist in her manager's absense and also providing me with updates as promised.

When the store/company finally attends to this matter, please try call me 2 or 3 times because as I said... answering a call is almost impossible.