TH
Tasneem H

1 reviews | Active since Mar 2012

08 Jun 2015, 14:20

Inferior quality of jewelry

In June 2013 we purchased a wedding set from Sterns on lay-buy which was then received in September 2013. In January 2014 a diamond fell out which was then repaired and replaced because the ring was still under warranty. A year later February 2015 another diamond fell out - It looks as if it could be the same diamond that fell out originally. Because it is past the 6 month warranty period i need to pay for the repairs. My problem is - this is the 2nd diamond to have fallen out in a space 1.5 years. So its either the ring is of absolute poor quality or if its the same diamond that previously fell out then the repairs were done ***********ly . It is enough the ring set was expensive but do i have to budget every year to replace a diamond if this is the case? I never thought that a wedding ring can be such an embarrassment to display due to STERNS poor standard of quality.<br>

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Replies (1)
Sterns
Sterns's reply08 Jun 2015, 15:23
Official
Hello taz85,

Thank you for bringing this to our attention. We try our best to offer all Customers great Customer service and are disappointed that you had this experience.

We apologize for any inconvenience caused.

We will send your comments to the Field Manager and they will contact you directly.

Your patience and understanding is appreciated.

Regards,
The Sterns Customer Care Team