*********** Service
<p>I placed an layby for R6000.00 at Sterns on June 2016. When I cancelled on the 18th and asked for my refund but was told I have to wait until they have the cash. Why is that? You mean to say they owe me but will pay when they want? Makes no sense... I think maybe I should tell everyone I know to not shop at Sterns because of this... I need this money for an emergency! !!!</p>
I just wanted to correct above review. I asked for my refund on the 20th of October 2016.
I just wanted to correct above review. I asked for my refund on the 20th of October 2016.
Hi Clive,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
Hi Clive,
Thank you for bringing this to our attention.
We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.
We apologize for the inconvenience caused.
The Field Manager will make contact with you directly to resolve this complaint.
Your patience and understanding is appreciated.
Regards,
The Sterns Customer Care Team
You have not refunded me still. You are the Worst Company ever. Only excuses. I will talk everyone I encounter about your pathetic service. You have my money why is it hard for your to give me MY money.
You have not refunded me still. You are the Worst Company ever. Only excuses. I will talk everyone I encounter about your pathetic service. You have my money why is it hard for your to give me MY money.
Why are you doing this? Must I beg for my own money? This wrong in so many levels?
Why are you doing this? Must I beg for my own money? This wrong in so many levels?