Inaccuracy and failure to accept accountability.

<p>I bought 2 wedding bands last week 25 January 2017 from a lady by the name of gugu at sterns eastgate. There was a special on the bands I bought and was assured that from the day of my purchase, sizing and getting the rings back would take 3-4 working days. Today is the 7th day and I have not received my rings. I specifically told gugu that I need these before friday 3rf February. I called twice today and have been taken from pillar to post by people who tell me that gugu will contact me back. I am really appaulled at the service from these people. Their lack of urgency and blatantly lying that they would check but still to no avail. Tomorrow I will be at the sterns in eastgate to get my money back. **** this s***</p>