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Cindy L

1 reviews | Active since Nov 2010

27 Jan 2016, 13:29

IN HOSPITAL AND GET THREATENED

I must say that in my decade of having accounts, I have never been addressed in such a manner by any company as I have by TFG. I was in Australia for almost a month, came back with Australian Dollars that I need to convert still and explained to the gentleman that I would pay my account as soon as possible. I missed one payment due date. Then my first week back at work, I landed up in hospital with a pulmonary embolism and bronchitis. I will send proof if need be. In that time, I arranged with my mother, who is in a wheelchair, to pay R600 into the account (short R235). The rest will be paid with February's installment. Today, I get the rudest account saying that I was helped so much by your company (as if I should be grateful), for heavens sake, are you people not human, life happens. I'm not running away. The way you carry on as if I have not paid you for months. Never again will I deal with your company once my account is paid off. You guys are like sharks. And how dare you threaten \with serious action"after one late payment. I am not happy! I see nobody responds to the TFG complaints so had to post twice."""

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Replies (1)
Sterns
Sterns's reply28 Jan 2016, 13:22
Official
Hello Cindz84,

We are so sorry to hear about your experience, this is definitely not the kind of service we strive to offer our Customers!

We've passed your details on to the Accounts Department who will be in touch with you to resolve this matter.

Kind regards,
The Sterns team