I want my watch back

I sent my watch to Sterns on July 2015 for them to replace belts but i have not received it till now, i did try to make a follow up on august hence they said its going to take a month to return but they said they are still waiting from a factory they will call me. Today on 1st October 2015 i went there again, they made a call saying they are calling a factory, of which i don't believe and Nokuthula said she doesn't go through and i must call them myself and she gave me another new customer copy of receipt with forged signature dated 15 August 2015 whereas i sent my watch on July 2015 <br>