AS
Anele S
1 reviews | Active since Jun 2015
02 Mar 2021, 12:41
I PAID AND STILL I GET AN SMS I AM IN ARREARS!!!! PATHETIC
I made a payment of R2 000.00 on my account. UPON FOLLOWING UP - THE CALL CENTRE AGENT WAS UNABLE TO HELP ME - BECAUSE IT IS NOT HER DEPARTMENT. she works in the collections department - who sent me an SMS for apparently NOT PAYING MY ACCOUNT - but she cannot follow up on my payment. WHAT IS THE USE OF A CALL CENTRE AGENT WHO CANNOT ASSIST. I MADE A R2 000.00 PAYMENT ON MY ACCOUNT AND I GET AN SMS FOR NON-PAYMENT! I HAVE 7 DAYS AFTER THE DUE DATE TO PAY MY ACCOUNT - NO 2 DAYS . THIS IS RIDICULOUS.
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Sterns's replyOfficial
03 Mar 2021, 16:25Good afternoon Anele
We confirm that your complaint is noted and will be forwarded to the relevant department to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
We confirm that your complaint is noted and will be forwarded to the relevant department to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Sterns's reply03 Mar 2021, 16:25
Official
Good afternoon Anele
We confirm that your complaint is noted and will be forwarded to the relevant department to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
We confirm that your complaint is noted and will be forwarded to the relevant department to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care