kS
khomotso S

1 reviews | Active since Feb 2015

14 Aug 2024, 11:31

I need a refund or exchange done

Me and my husband went and bought a ring sometime in January this year but we only got married in June, which means I only started wearing the ring in June but already I see it starting to change color. How can such an expensive ring change color in a months time. I need sterns to come back to me and get this ring changed soon because I cannot deal with this dissapointment any longer.

0
Replies (3)
Sterns
Sterns's reply15 Aug 2024, 09:27
Official
Good Day K****tso Seopela

Your complaint is noted.

The matter has been logged and referred to our field management team.

Your reference number is CS-***.

You will be contacted directly.
 
Regards
The Sterns Team

kS
khomotso S's update17 Aug 2024, 06:43
Reviewer Update
Kindly advice how long should I wait to be contacted?
Sterns
Sterns's reply19 Aug 2024, 10:09
Official
Good Day K****tso

Kindly note an email was sent to enquire about which store you visited or is your nearest branch.

A follow up email was sent to ask the above, please respond with the store name.

Regards
The Sterns team