GM
Galaletsang M

1 reviews | Active since Feb 2014

02 Mar 2018, 13:12

I do not want the ring anymore.I want my money..5 months of empty promises,I have had enough!!!

Dear Sterns.You probably do not even bother with me..To you I am that Hello Peter girl that always complains and nothing changes..I hate the fact that whoever feela the heat are people at the bottom positions..Senior management and etc just do not care.

I have been very patient and understanding with regards to my ring and it seems you guys are taking advantage of me.You honestly could not careless of how not having my ring for 5 months has affected me. I was promised the ring on February the 20th and it never came,I was than promised today..My excitement did not last long,as I was called to be told I will receive my ring Monday..Come Monday you gugs will be saying end of March. I called the Regional manager and I do not seem to get hold of her,called the Sandtom store and manager promised to call me back but nothing till now. I am tired of empty promises and you guys saying you will investigate and call me..The is really nothing to investigate,you have let me down once again,after 5 months of empty promises.. Thank you MJ and Shanaaz for trying to help me,I know you guys are not the ones failing me,whoever is sitting the at the top,on that corner office is failing me..

Sterns I do not want the ring anymore,please speak to the relevant department,get my money credited back into the account I bought the rings with so that I can go somewhere and buy myself a ring..I honestly do not want any of your products anymore.Please keep the ring and give me my money back..I deserve way better than the treatment I have been getting from u..All the emotional stress of not having my ring has taken it's toll on me..

Please do make it happen,credit the money back into my account and I will go somewhere else were I will be valued as a client..

I do not want you to tell me that you will investigate..I just want my money,I am honestly enough with you guys..You do not value your clients.

Please do credit my money

Thanking you in advance

0
Replies (1)
Sterns
Sterns's reply05 Mar 2018, 08:26
Official

Hi Galaletsang,

We are in receipt of your complaint and it has been escalated to the Field Manager to make contact with your to resolve this matter.

Regards,

The Sterns Team