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NG
Nadia G

1 reviews | Active since Mar 2018

14 Mar 2018, 06:43

I closed my account years ago to recently be charged for a subscription I never subscribed for.

I closed my account more than 2 years ago. Now I've been handed over for an amount of R85. Turns out this amount has been added onto my closed account for a subscription to a magazine.

1. My account was closed ages ago - how can closed accounts suddenly become active!? 2. How am I being billed for something I never agreed to subscribe to? 3. If my account is being billed for such things - why have I not ever received this magazine, post or any communication regarding it?

I've called in numerous times. The last Customer Care agent told me that they would close the account again and rectify this. 4 months later I'm still being contacted to pay for something on my CLOSED account.

Please Sterns - close my account that I closed years ago and delete all trace of me off your databases.

0
Replies (3)
Sterns
Sterns's reply14 Mar 2018, 08:26
Official

Hi Nadia,

We try our best to offer all our Customers great Customer service and are disappointed that you had this experience.

Your complaint has been escalated to the TFG Financial Services Department and they will make contact with you shortly to resolve this matter.

Regards,

The Sterns Customer Care Team

NG
Nadia G's update05 Jul 2018, 16:00
Reviewer Update
Hi there, it's been months since your TFG Financial Service Department has contacted me and still with no. The person I spoke to was Eleanor who contacted me close to the original post on HelloPeter. She checked on her records and confirmed the account has been inactive since 2012. I want this account closed - I did close this account!? I want to know how a subscription can just be activated without any consent from the owner of the account. Additional to this - I have not received any magazine that has been billed to this account. This is not right. Eleanor assured me that no blacklisting would happen - and I have just been informed by a banker that it has. I am absolutely prepared to seek legal council just as a matter of principle!! Ticket no: RM115337 I have tried to contact Eleanor on numerous occasions since our last conversation and left messages for her to contact me - with no follow up from her. (She has given me her direct line) Absolutely shocking!!! This is ******** conduct!
NG
Nadia G's update05 Jul 2018, 16:02
Reviewer Update
1. My account was closed ages ago - how can closed accounts suddenly become active!? 2. How am I being billed for something I never agreed to subscribe to? 3. If my account is being billed for such things - why have I not ever received this magazine, post or any communication regarding it?