I am not happy still waiting for the outcome of my lost watch

<p>He received a watch from my 15year old son as a birthday gift . The watch was big . I have worn it twice and decided to take it to sterns to be reduced . After my watch was reduced i have worn it one day going to the meeting and realised that my watch has slipped off my arm . I suspect that when it was reduced the clips of what ever the chain that hold the watch wasnt done properly . I lodged a complain and was told that they can offer me 20% discount which i wasnt happy about and i did a counter offer of both the store and myself take liability of 50% each . I was told i will be contacted it is almost a week now .No one has contacted me . </p>